FERMIN M. BALLON
[email protected] +63 998 2925 760 / +63 915 1592 706 Highlights of Qualification and Skills · Customer Service Oriented · Fluent in verbal and written communication skills in both English and Filipino · Well-adept in the use of the internet and MS Office applications like PowerPoint, Exceland Publisher · Events Management · Excellent Organizational and Interpersonal skills · Trainable and Independent Educational Attainment: June 2010 – Present, De La Salle University-Dasmariñas (3nd year) BSBA Major in Human Resource Development-Management · Has been a consistent Scholar June 2010-March 2013 with GPA 3.00 · Actively engaged in student government body as VP for Internal and External Affairs and Executive Secretary · Affiliate member of Human Resource Development Program Council as contributor in HRD Gazette Employment Background: September 2010-Present, Crew Chief at Golden Arches Development Corporation McDonald’s - Pala-Pala, Dasmarinas City, Cavite · Promoted as a Crew Chief / Team Leader · Recipient of “Best Station” award due to meeting the standards and shift targets · Graded an average of 100% by several mystery shoppers for two years and Zero (0) Customer Service Opportunity · Top crew performer for several months · Satisfied customers proven by written commendation February 2010-July 2010, Service Crew at Jollibee Food Corporation Dasmarinas City, Cavite · Mentors newly-hired colleagues · Customer satisfaction validated by positive results from mystery shoppers Seminars and Trainings Attended: Employment Training and Development 2K13 March 6, 2013, De La Salle University-Dasmarinas, Cavite Managing Diversity in the Workplace: Breaking the Barriers in the Organization and Effective Career Development through Innovation and Challenges January 23, 2013, De La Salle University-Dasmarinas, Cavite Business Summit 2012: The Revolution of Today’s Corporate World Leading to Outstanding Legacy September 28, 2012, De La Salle University-Dasmarinas, Cavite |