Basic Responsibilities & Restaurants Policies
There are some working conditions unique to our business which you cannot be expected to know about unless we call your attention. Here are some of the basic ground rules at the restaurant for your compliance:
• Employees are required to wash their hands every 30 minutes and prior to their duty, after using the Comfort room and/ or handling any cleaning tool or when hands have been exposed to contamination. You should also sanitize your hands every 30 minutes.
• You should punch your own swipe card or use your own finger on biometric system when punching in/out for duty/ break.
• The restaurant telephone is for business purposes only. Request permission before using the restaurant telephone to make personal phone calls.
• We do not change currency or cash personal checks in the restaurant.
• Business transaction not related to McDonald’s are prohibited within company premises.
• Check the bulletin board regularly for information. Do not post anything or alter any of the notices.
• You should report any injury or accident to the manager on duty immediately at the time the accident occurred.
• There will be no objections to Crew members dating one another as long as it does not interfere with restaurant operations. Management employees are not allowed to date crew or fraternize with hourly paid employees.
•Before any crew can report to work again after illness, the Crew should secure a medical certificate from the accredited clinic and cannot work until this is provided.
• No product is to be taken from the restaurant unless paid of or eaten in the compliance to our food safety procedures.
•Park only in the areas designated by your management..
•You are required to observe personal neatness and proper uniform at work.
•You are not allowed to have in your possession your cellphone while on duty
•Any form of customer complaint received should be reported to the Manager.
•Do not bring valuable belongings or large amount of cash to work.
•Notify your Management Team whenever there is a change in your status.
• You should not smoke while on duty and in unauthorized places.
•Ask your Management Team to explain any work policies or procedures which you do not fully understand.
Schedule and Attendance
Your schedule will be posted at least four days ahead of time. You are expected to work on time and as scheduled. If you can’t report for work on your schedule shift, inform the Restaurant Management Team, absent, late, or overbreak will be considered unexcused.
An employee who fails to show up for work after one hour from his/her work schedule will be considered as AWOL unless the employee is able to secure the approval of the Manager to consider the absence as an Excused Absence (EA) or an Excused Late(EL). The employee should be able to show proof to support the reason for requesting an EA.
The progressive disciplinary action a crew may receive for late and overbreak is as follow:
1st offense verbal warning
2nd offense written warning
3rd offense suspension for 3 working days
4th offense 5 days suspension from work or termination
Neatness and Uniform Policy
We have learned over a period of time that our customers like clean, well groomed and neat crew in our restaurant. To meet this preference, we ask you to comply with the following:
•You are expected to be in complete and clean uniform when you report to work. Crew uniforms must be worn properly while on duty.
•Bathing daily, use of deodorant and moderate use cosmetics
•Body tattoo should not be visible when in McDonald’s uniform
• Hair dye aside from black and dark brown should not show when wearing the hairnet and bullcap
• Only one pair of stud earring are allowed to be worn by women. Necklace can also be worn but should be hidden under the uniform. No other accessory is allowed to be worn while on duty.
•All employees are required to keep their forehead clear. For the men, full ear should show. The hair must not overlap the collar, and should not exceed from the scalp. Ladies hair should be away from the face and long hair should be tied.
•A hairnet must be worn to cover the entire hair from the forehead down to nape
• Men are not allowed to grow their mustache and stubbles should be shave as soon as noticeable
•Employees are not allowed to wear slippers, athletic shorts or sleeveless undershirts within the restaurant
•All employees should have clean hands and short fingernails
Nail polish is not allowed.
Failure to follow the Neatness and Uniform policies and guidelines will be subject to progressive disciplinary action as follow:
1st offense - written warning
2nd offense - 3 days suspension
3rd offense - 5 days suspension
4th offense - 7 days suspension
5th offense - 15 days suspension
6th offense - 30 days suspension
7th offense - Termination
Employee Meal and Break Policy
You will receive a 20 minute meal break with pay. The type of meal will depend on the number of hours you worked. If you have at 4 hours, you will receive meal A. if you worked more than 4 hours but not exceeding 8 hours, you will receive meal B.
Guidelines for Meal Policy
• All breaks must be consumed in the crew room.
• Crew will not be allowed to take their meal during rush hour.
•Break meal can only be taken by concerned crew. Having another crew take the food for someone else will not be allowed.
• Crew is entitled to get condiments corresponding to their meal breaks.
• Crew is not allowed to have their grill orders.
• Crew is not allowed to share his meal with a crew who is in duty.
• At no time it is allowed for any employee to eat any kind of food while on duty.
• Crew is advised to follow the steps in taking their meals.
• Based on the schedule given by the manager, the crew informs the manager that he wishes to take a break.
• Crew swipes out for break and proceeds at the counter to assemble meal.
•Crew brings assembled meal to the manager for checking and signing of the swipe out thermal print out.
• Crew takes his break at the crew room.
• Upon the completion of allotted break time, crew punches in for work and has the same manager sign the swipe in thermal print out.
Medical Check-up
To safeguard the safety and health of our employees and customers, all employees are required to undergo the Medical Check-up and secure health certificate based on the schedule set by the Company.
Disciplinary action as indicated below will be given to employees who shall violate, disobey, omit or neglect to comply with the policy.
1st offense written warning
2nd offense suspension for 3 working days
3rd offense suspension for 15 working days
4th offense higher disciplinary action including termination
There are some working conditions unique to our business which you cannot be expected to know about unless we call your attention. Here are some of the basic ground rules at the restaurant for your compliance:
• Employees are required to wash their hands every 30 minutes and prior to their duty, after using the Comfort room and/ or handling any cleaning tool or when hands have been exposed to contamination. You should also sanitize your hands every 30 minutes.
• You should punch your own swipe card or use your own finger on biometric system when punching in/out for duty/ break.
• The restaurant telephone is for business purposes only. Request permission before using the restaurant telephone to make personal phone calls.
• We do not change currency or cash personal checks in the restaurant.
• Business transaction not related to McDonald’s are prohibited within company premises.
• Check the bulletin board regularly for information. Do not post anything or alter any of the notices.
• You should report any injury or accident to the manager on duty immediately at the time the accident occurred.
• There will be no objections to Crew members dating one another as long as it does not interfere with restaurant operations. Management employees are not allowed to date crew or fraternize with hourly paid employees.
•Before any crew can report to work again after illness, the Crew should secure a medical certificate from the accredited clinic and cannot work until this is provided.
• No product is to be taken from the restaurant unless paid of or eaten in the compliance to our food safety procedures.
•Park only in the areas designated by your management..
•You are required to observe personal neatness and proper uniform at work.
•You are not allowed to have in your possession your cellphone while on duty
•Any form of customer complaint received should be reported to the Manager.
•Do not bring valuable belongings or large amount of cash to work.
•Notify your Management Team whenever there is a change in your status.
• You should not smoke while on duty and in unauthorized places.
•Ask your Management Team to explain any work policies or procedures which you do not fully understand.
Schedule and Attendance
Your schedule will be posted at least four days ahead of time. You are expected to work on time and as scheduled. If you can’t report for work on your schedule shift, inform the Restaurant Management Team, absent, late, or overbreak will be considered unexcused.
An employee who fails to show up for work after one hour from his/her work schedule will be considered as AWOL unless the employee is able to secure the approval of the Manager to consider the absence as an Excused Absence (EA) or an Excused Late(EL). The employee should be able to show proof to support the reason for requesting an EA.
The progressive disciplinary action a crew may receive for late and overbreak is as follow:
1st offense verbal warning
2nd offense written warning
3rd offense suspension for 3 working days
4th offense 5 days suspension from work or termination
Neatness and Uniform Policy
We have learned over a period of time that our customers like clean, well groomed and neat crew in our restaurant. To meet this preference, we ask you to comply with the following:
•You are expected to be in complete and clean uniform when you report to work. Crew uniforms must be worn properly while on duty.
•Bathing daily, use of deodorant and moderate use cosmetics
•Body tattoo should not be visible when in McDonald’s uniform
• Hair dye aside from black and dark brown should not show when wearing the hairnet and bullcap
• Only one pair of stud earring are allowed to be worn by women. Necklace can also be worn but should be hidden under the uniform. No other accessory is allowed to be worn while on duty.
•All employees are required to keep their forehead clear. For the men, full ear should show. The hair must not overlap the collar, and should not exceed from the scalp. Ladies hair should be away from the face and long hair should be tied.
•A hairnet must be worn to cover the entire hair from the forehead down to nape
• Men are not allowed to grow their mustache and stubbles should be shave as soon as noticeable
•Employees are not allowed to wear slippers, athletic shorts or sleeveless undershirts within the restaurant
•All employees should have clean hands and short fingernails
Nail polish is not allowed.
Failure to follow the Neatness and Uniform policies and guidelines will be subject to progressive disciplinary action as follow:
1st offense - written warning
2nd offense - 3 days suspension
3rd offense - 5 days suspension
4th offense - 7 days suspension
5th offense - 15 days suspension
6th offense - 30 days suspension
7th offense - Termination
Employee Meal and Break Policy
You will receive a 20 minute meal break with pay. The type of meal will depend on the number of hours you worked. If you have at 4 hours, you will receive meal A. if you worked more than 4 hours but not exceeding 8 hours, you will receive meal B.
Guidelines for Meal Policy
• All breaks must be consumed in the crew room.
• Crew will not be allowed to take their meal during rush hour.
•Break meal can only be taken by concerned crew. Having another crew take the food for someone else will not be allowed.
• Crew is entitled to get condiments corresponding to their meal breaks.
• Crew is not allowed to have their grill orders.
• Crew is not allowed to share his meal with a crew who is in duty.
• At no time it is allowed for any employee to eat any kind of food while on duty.
• Crew is advised to follow the steps in taking their meals.
• Based on the schedule given by the manager, the crew informs the manager that he wishes to take a break.
• Crew swipes out for break and proceeds at the counter to assemble meal.
•Crew brings assembled meal to the manager for checking and signing of the swipe out thermal print out.
• Crew takes his break at the crew room.
• Upon the completion of allotted break time, crew punches in for work and has the same manager sign the swipe in thermal print out.
Medical Check-up
To safeguard the safety and health of our employees and customers, all employees are required to undergo the Medical Check-up and secure health certificate based on the schedule set by the Company.
Disciplinary action as indicated below will be given to employees who shall violate, disobey, omit or neglect to comply with the policy.
1st offense written warning
2nd offense suspension for 3 working days
3rd offense suspension for 15 working days
4th offense higher disciplinary action including termination
Security Policies
To further protect the restaurant premises and employees working here, the following guidelines have been set:
o All personnel (on duty or not) shall have their bags and parcels inspected by the guard on duty or the manager before going in and when coming out. Be advised to allow time prior to your schedule after duty to prevent you from being late.
o The guard or any of the Management team will be authorized to conduct frisking to its employees on situations when there is a need to respond to a report on possible theft.
o All company items take out from the restaurant should be presented to the guard or manager accompanied by a transfer ticket.
o Crew may stay in the restaurant premises for a maximum of 30 minutes prior to their duty and 30 minutes after duty.
o Openers are advised to stay outside the restaurant until a member of a management team arrives.
o Overnight crew may stay-in until such time when the closing manager leaves. By that time, no one will be allowed to stay inside the restaurant. Overnight crew, while waiting for the closing manager should only stay in the front lobby. They should not re-enter the counter area or the crew room anymore.
o The delivery and corral doors are not for entry or exit of personnel unless being part of the delivery team of the restaurant. No one is allowed to use these doors as a passageway for personnel use.
o All items, products including trash take out from the restaurant should be presented to the guard or manager for checking.
o All bags and parcels must be placed in the locker provided for. Crew should not leave any personal belongings in the locker. The items left will be removed and can be claimed from the manager.
o Crew waiting for other crew is advised to wait for their friends outside the restaurant premises.
Workplace safety
Having a safe workplace is one of the most important benefits we offer to our employees and their families. We are committed to ensuring a safe working environment for all employees. We do this by following strict safety and health rules. Having a workplace safety includes but not limited to:
o Prohibiting the possession of weapons and other dangerous devices by McDonald’s employees.
o Not tolerating any threats of harm- either direct or indirect- or any conduct that harasses, disrupts or interferes with another employee’s work or performance or creates an intimidating, hostile work environment.
o Rigorously adhering to the established safety procedures, following safety practices and avoiding short cuts.
o Requiring every McDonald’s business to have an active safety program that is strongly supported by its Management team.
It is our intent to avoid all injuries and to be recognized as an industry leader in safety.
Non- compliance with the above mentioned guidelines in providing safe workplace could result to disciplinary action including termination.
If you become aware of any actual or potential safety or environment hazard, or if you have a safety concern, immediately notify your manager.
Rude Behavior
Being in the service industry, our primary objective is to provide 100% Total Customer Satisfaction to each and every customer that visits our restaurants by serving safe foods and hot food in a fast, accurate and friendly manner in a clean restaurant.
One of the major behaviors affecting customer satisfaction is rudeness of crew and managers. The following are the disciplinary actions for all managers and crew members who exhibit rude behavior to a customer por co-employee:
1st offense: 3-5 days suspension from work
2nd offense: 10-15 days suspension from work
3rd offense: termination
Company ID
The company ID is issued to crew for proper identification. Disciplinary action which is not necessarily progressive can be given to employee for tampering on the proper use of the company ID.
Progressive Disciplinary action will be given to employee for losing his/her ID without justifiable reason as supported by an affidavit of loss.
To further protect the restaurant premises and employees working here, the following guidelines have been set:
o All personnel (on duty or not) shall have their bags and parcels inspected by the guard on duty or the manager before going in and when coming out. Be advised to allow time prior to your schedule after duty to prevent you from being late.
o The guard or any of the Management team will be authorized to conduct frisking to its employees on situations when there is a need to respond to a report on possible theft.
o All company items take out from the restaurant should be presented to the guard or manager accompanied by a transfer ticket.
o Crew may stay in the restaurant premises for a maximum of 30 minutes prior to their duty and 30 minutes after duty.
o Openers are advised to stay outside the restaurant until a member of a management team arrives.
o Overnight crew may stay-in until such time when the closing manager leaves. By that time, no one will be allowed to stay inside the restaurant. Overnight crew, while waiting for the closing manager should only stay in the front lobby. They should not re-enter the counter area or the crew room anymore.
o The delivery and corral doors are not for entry or exit of personnel unless being part of the delivery team of the restaurant. No one is allowed to use these doors as a passageway for personnel use.
o All items, products including trash take out from the restaurant should be presented to the guard or manager for checking.
o All bags and parcels must be placed in the locker provided for. Crew should not leave any personal belongings in the locker. The items left will be removed and can be claimed from the manager.
o Crew waiting for other crew is advised to wait for their friends outside the restaurant premises.
Workplace safety
Having a safe workplace is one of the most important benefits we offer to our employees and their families. We are committed to ensuring a safe working environment for all employees. We do this by following strict safety and health rules. Having a workplace safety includes but not limited to:
o Prohibiting the possession of weapons and other dangerous devices by McDonald’s employees.
o Not tolerating any threats of harm- either direct or indirect- or any conduct that harasses, disrupts or interferes with another employee’s work or performance or creates an intimidating, hostile work environment.
o Rigorously adhering to the established safety procedures, following safety practices and avoiding short cuts.
o Requiring every McDonald’s business to have an active safety program that is strongly supported by its Management team.
It is our intent to avoid all injuries and to be recognized as an industry leader in safety.
Non- compliance with the above mentioned guidelines in providing safe workplace could result to disciplinary action including termination.
If you become aware of any actual or potential safety or environment hazard, or if you have a safety concern, immediately notify your manager.
Rude Behavior
Being in the service industry, our primary objective is to provide 100% Total Customer Satisfaction to each and every customer that visits our restaurants by serving safe foods and hot food in a fast, accurate and friendly manner in a clean restaurant.
One of the major behaviors affecting customer satisfaction is rudeness of crew and managers. The following are the disciplinary actions for all managers and crew members who exhibit rude behavior to a customer por co-employee:
1st offense: 3-5 days suspension from work
2nd offense: 10-15 days suspension from work
3rd offense: termination
Company ID
The company ID is issued to crew for proper identification. Disciplinary action which is not necessarily progressive can be given to employee for tampering on the proper use of the company ID.
Progressive Disciplinary action will be given to employee for losing his/her ID without justifiable reason as supported by an affidavit of loss.
No Loitering Policy
Because of the size of our restaurants and the crowded conditions which come about when many customers and a large Crew are present it is in the interest of orderliness that we ask your cooperation in carrying out the following:
o Off-duty employees should not arrive at the restaurant earlier than the scheduled shift and should the restaurant thirty (30) minutes after the shift.
o Off-duty employees should refrain loitering inside and outside ethe restaurant premises.
o If off-duty Crew wants to buy food and eat in the lobby, he/she must be in civillian clothes and can stay for a maximum of only 30 minutes. The Crew must notify the manager and the present reciept for signature.
o Resigned/terminated employees, employees on leave, may only enter the premises as customer. An employee who is under sispension from work is not allowed to enter the premises of the restaurantduirng the diration of the suspension unless the employee is ask to report by the Restaurant Manager.
Employee Image
The company is engage in the business of operating a quick service restaurant. As such, it deals with a vast number of customers everyday. It is therefore very important that we project positive image not only to co-employees but tu the general public we serve.
Likewise, employees should guard themselves against any complaint or harassment that may be filed against him or her by a co-employee or customer that can tarnish the good name of the company with regards to his or her performance or personal life. More importantly, the employees are prohibited from displaying willful, flagrant, lewd, or shameless as to show indefference to the opinion of good and respctable members of the community.
An employee who failed to disclose his/her relationship with a co-employee shall be metted with the appropriate dissciplinary action, which may range from written warning to suspension, deepending on the circumtances of the case.
Any employee who is found guilty in commiting an immoral conduct as defined above shall be meted with appropriate disciplinary action, which may range from suspension to dismissal, depending on the circumtances of the case.
Cash Handling Policy
Refer to Cash Handling Policies and Proceduresof the Crew Handbook’s Implementing Guidelines.
Sexual Harassment / Improper Behavior
The company prohibits sexual harassment in any form. Sexual harassment is prohibited because it creeates an intimidating, hostile or offensive environment, is an abuse of power, and further, is inconsistent with the company’s policies and management philosophy.
The company is committed to maintaining a respectful work environment that is free of sexual harassment and all forms of sexual intimidation and exploitation. In keeping with this commitment, the Company prohibits as well any and all forms of sexually improper conduct by anyone, including any of its manager s, supervisors and employees.
The Company also considers retaliation/ reprisal in any way against anione who has articulated any concern about sexual harassment or any sexually improper behavior, whether that concerns relates to harassment of or discrimination against the individual raising the concern as violation of this policy. Any employee who feels subjected to discrimination or harassment should immediately report it to the Management Team. Such report will be investigateed thoroughly. If the report has merit, disciplinary action will taken against the offender.
For the detailed procedure on Sexual Harassment & Sexually Improper Behavior please take time to read that part of the Crew Handbook Implementing Guidelines.
Drug Abuse Prevention Policy and Procedure
Because of the harmful effects of drug abuse on the physical and mental well-being of it’s mployees, the Company is committed to maintaining a drug-free environment. In keeping with this commitment, drug abuse is hereby prohibited in any form. The company’s policy that an employee found with presence of dangarous drugs in his / her system, in possession of, using, selling, trading, or offering for sale dangerous drugs during working hours or Company sponsored activities or on Company premises, vehicles and the like, may be subject to disciplinary action.
For detailed procedure on Durg Abuse Prevention Policy, Procedures and Programs, please take time to read that part of the Crew Handbook Implementing Guidelines.
Because of the size of our restaurants and the crowded conditions which come about when many customers and a large Crew are present it is in the interest of orderliness that we ask your cooperation in carrying out the following:
o Off-duty employees should not arrive at the restaurant earlier than the scheduled shift and should the restaurant thirty (30) minutes after the shift.
o Off-duty employees should refrain loitering inside and outside ethe restaurant premises.
o If off-duty Crew wants to buy food and eat in the lobby, he/she must be in civillian clothes and can stay for a maximum of only 30 minutes. The Crew must notify the manager and the present reciept for signature.
o Resigned/terminated employees, employees on leave, may only enter the premises as customer. An employee who is under sispension from work is not allowed to enter the premises of the restaurantduirng the diration of the suspension unless the employee is ask to report by the Restaurant Manager.
Employee Image
The company is engage in the business of operating a quick service restaurant. As such, it deals with a vast number of customers everyday. It is therefore very important that we project positive image not only to co-employees but tu the general public we serve.
Likewise, employees should guard themselves against any complaint or harassment that may be filed against him or her by a co-employee or customer that can tarnish the good name of the company with regards to his or her performance or personal life. More importantly, the employees are prohibited from displaying willful, flagrant, lewd, or shameless as to show indefference to the opinion of good and respctable members of the community.
An employee who failed to disclose his/her relationship with a co-employee shall be metted with the appropriate dissciplinary action, which may range from written warning to suspension, deepending on the circumtances of the case.
Any employee who is found guilty in commiting an immoral conduct as defined above shall be meted with appropriate disciplinary action, which may range from suspension to dismissal, depending on the circumtances of the case.
Cash Handling Policy
Refer to Cash Handling Policies and Proceduresof the Crew Handbook’s Implementing Guidelines.
Sexual Harassment / Improper Behavior
The company prohibits sexual harassment in any form. Sexual harassment is prohibited because it creeates an intimidating, hostile or offensive environment, is an abuse of power, and further, is inconsistent with the company’s policies and management philosophy.
The company is committed to maintaining a respectful work environment that is free of sexual harassment and all forms of sexual intimidation and exploitation. In keeping with this commitment, the Company prohibits as well any and all forms of sexually improper conduct by anyone, including any of its manager s, supervisors and employees.
The Company also considers retaliation/ reprisal in any way against anione who has articulated any concern about sexual harassment or any sexually improper behavior, whether that concerns relates to harassment of or discrimination against the individual raising the concern as violation of this policy. Any employee who feels subjected to discrimination or harassment should immediately report it to the Management Team. Such report will be investigateed thoroughly. If the report has merit, disciplinary action will taken against the offender.
For the detailed procedure on Sexual Harassment & Sexually Improper Behavior please take time to read that part of the Crew Handbook Implementing Guidelines.
Drug Abuse Prevention Policy and Procedure
Because of the harmful effects of drug abuse on the physical and mental well-being of it’s mployees, the Company is committed to maintaining a drug-free environment. In keeping with this commitment, drug abuse is hereby prohibited in any form. The company’s policy that an employee found with presence of dangarous drugs in his / her system, in possession of, using, selling, trading, or offering for sale dangerous drugs during working hours or Company sponsored activities or on Company premises, vehicles and the like, may be subject to disciplinary action.
For detailed procedure on Durg Abuse Prevention Policy, Procedures and Programs, please take time to read that part of the Crew Handbook Implementing Guidelines.